Privacy Policy

CharDan Technology Solutions (“CharDan”, “we”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

CharDan Technology Solutions is a family-run IT and technology services provider based in Buckingham, United Kingdom. You can contact us at hello@chardan.co.uk or on 01280 811474.

What data we collect

We may collect and process the following categories of personal data:

• Contact information — name, email address, phone number and business name you provide via our contact or enquiry forms.
• Account information — email and password when you register an account on this site.
• Technical data — IP address, browser type, device information and usage data collected through cookies and analytics.
• Communications — the content of emails, messages and support correspondence you send to us.
• Client records — information needed to deliver our services, such as system access details, agreed under a separate service agreement.

How we use your data

We process your personal data for the following purposes:

• To respond to your enquiries and provide the services you request.
• To deliver, manage and support the IT services we provide under contract.
• To send you relevant updates and resources, where you have consented.
• To maintain the security and integrity of our systems and your account.
• To meet our legal, regulatory and accounting obligations.

Legal basis for processing

We rely on the following lawful bases under UK GDPR: performance of a contract with you (to deliver our services), our legitimate interests in operating and securing our business, your consent (for marketing communications and certain cookies), and compliance with legal obligations.

Sharing your data

We do not sell your personal data. We may share it with trusted third-party providers who help us run our business — such as hosting, email and analytics providers, and our long-term software and web development partners — only where necessary and under appropriate data-processing agreements. We may also disclose data where required by law.

Data retention

We keep your personal data only for as long as we need it for the purposes set out in this policy or as required by law. Client records are retained for the duration of our engagement and for a reasonable period afterwards for accounting and legal purposes.

Your rights

Under UK GDPR you have the right to:

• Be informed about how we use your data.
• Access a copy of the personal data we hold about you.
• Have inaccurate data corrected.
• Ask us to delete your data in certain circumstances.
• Restrict or object to how we process your data.
• Withdraw consent at any time, where we rely on it.
• lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, email hello@chardan.co.uk.

Security

As an IT and cyber security provider, we take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

International transfers

Where your data is transferred outside the UK, we do so only where appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@chardan.co.uk or 01280 811474.