IT Junior
SupportA friendly, hands-on role for someone starting out in IT. You'll shadow our team, learn the ropes of professional IT support, and grow into a confident first point of contact for our clients.
What you'll do
- First-line helpdesk support — answering calls, logging tickets, resolving common issues
- Remote and on-site troubleshooting of Windows and Mac devices
- Setting up new users, laptops, email and basic networking
- Shadowing senior engineers on more complex jobs and projects
- Keeping support records tidy and up to date in our ticketing system
What we're looking for
- A genuine interest in IT and a calm, helpful manner
- Comfortable with Windows, macOS and everyday Office 365 apps
- Good written and spoken English — you'll be talking to clients daily
- A full UK driving licence (helpful for site visits across the region)
- No formal experience required — we'll teach you the rest